Trail’s Edge Woodworks 12-Month Limited Warranty & Return Policy

Warranty Coverage

Trail’s Edge Woodworks, LLC provides the original purchaser with a 12-month limited warranty beginning on the date of delivery. This warranty covers defects in materials or workmanship under normal use.

If a covered defect is confirmed, Trail’s Edge Woodworks will, at its discretion, repair the product or replace it with the same or a reasonably comparable product. If neither repair nor replacement is practical, we may provide another remedy as required by applicable law.

This warranty applies only when the product is used for its intended purpose and installed, handled, maintained, and cared for according to the instructions provided with the product or published on our website.

Returns

Because our products are handcrafted to order, we do not accept general returns or exchanges for preference or change of mind.

Please inspect your order promptly after delivery. If your product arrives damaged or you receive the wrong item, contact us within 48 hours when reasonably possible and provide photographs of:

  • The product

  • The shipping box and packaging

  • Any visible damage

Keep the product and all packaging until we provide further instructions.

Failure to report visible shipping damage within 48 hours may affect our ability to file a carrier claim. The 48-hour reporting request does not shorten the 12-month warranty period or prevent consideration of concealed shipping damage or a defect that could not reasonably have been discovered during the initial inspection.

What the Limited Warranty Does Not Cover

This limited warranty does not cover:

  • Normal wear and aging, including scratches, dents, knife marks, patina, or changes in sheen

  • Natural wood movement, minor checking, color changes, or finish variation caused by humidity, sunlight, temperature, or other environmental exposure

  • Damage caused by improper care, neglect, improper storage, or failure to follow care instructions

  • Damage caused by misuse, accidents, modification, improper installation, or mounting hardware not appropriate for the product or mounting surface

  • Damage caused by water immersion, dishwasher use, standing water, excessive heat or cold, open flames, harsh chemicals, or cleaning solvents

  • Cosmetic variations in grain, color, figure, texture, or finish that naturally occur in real hardwood

  • Damage occurring during an unauthorized return shipment

  • Damage occurring during an authorized return shipment when the product was not properly packaged or adequately insured as instructed

Because wood is a natural material, variations and seasonal movement should be expected. These characteristics are not defects unless they materially impair the product’s intended function and result from a covered defect in materials or workmanship.

How to Make a Claim

Email info@trailsedgewoodworks.com and include:

  • Your order number or other reasonable proof of purchase

  • Clear photographs of the reported problem

  • Photographs of the packaging if shipping damage may be involved

  • A brief description of the issue and when it was first noticed

We typically respond within two business days. We may request additional information or require the product to be returned for evaluation.

Do not return a product without authorization. If an authorized return is required, the customer is responsible for properly packaging the product, purchasing adequate shipping insurance, and paying the shipping cost to Trail’s Edge Woodworks. We will provide return instructions before shipment.

If the warranty claim is approved, Trail’s Edge Woodworks will cover the cost of shipping the repaired or replacement product to the customer. Unauthorized shipping expenses will not be reimbursed.

Additional Legal Rights

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Nothing in this policy excludes or limits any implied warranty, consumer right, or remedy that cannot legally be excluded or limited.

Product Care and Cosmetic Standards

Proper care helps maintain the appearance and function of your product. Please review the applicable guidance:

Contact and Offline Warranty Requests

Warrantor: Trail’s Edge Woodworks, LLC
Email: info@trailsedgewoodworks.com
Business phone: 630-277-9505

To request a free copy of these warranty terms without using the website, call 630-277-9505.